Refund Policy

Effective Date: 1st September 2023

Thank you for choosing LOGISTANCY LTD. We strive to provide the highest quality training and consulting services. However, we understand that circumstances may arise where you may need to request a refund. Please review our Refund Policy outlined below:

Refund Eligibility

Refund of Online Self-Paced Courses

Refunds for online self-paced courses are available within 3 days from the date of purchase if you have not accessed more than 20% of the course content. Once you have accessed more than 20% of the course content, no refunds will be provided.

Refund of Online Instructor-Led Courses

Refunds for online instructor-led courses are available at least 7 days before the course start date. Once the course has started, refunds will not be granted. However, you may be eligible to reschedule to a future course session with proper notification.

Refund of On-Site Training

Refunds for on-site training services are subject to specific contractual agreements and will be handled on a case-by-case basis. Please contact our team to discuss your situation further.

Refund of Consultation Services

Refunds for consultation services are subject to specific contractual agreements and will be handled on a case-by-case basis. Please contact our team to discuss your situation further.

How to Request a Refund?

To request a refund, please contact us at [email protected]. We will review your request and respond within 7 to 10 business days with the status of your refund.

Refund Process

If your refund request is approved according to our policy, we will initiate the refund using the original payment method. Refund transactions may take 7 to 14 business days, excluding time needed for funds transfer from the bank or payment provider to your account. Any transaction cost associated with your cancelation request will be deducted from your refund and we can only use the original payment method used.

Non-Refundable Items

Certain products or services may be non-refundable. These may include downloadable materials, customized consulting services, or products explicitly labelled as non-refundable. Please review the product or service description before making a purchase.

Changes to this Refund Policy

We reserve the right to update this Refund Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the effective date will be indicated at the top.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

LOGISTANCY LTD

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

London, United Kingdom

Email: [email protected]

Phone: +44 203 866 1168